returns

1. Return Eligibility

• Items can be returned within 30 days of delivery.

• Products must be unused, unopened, and in original packaging.

• Items that are damaged, used, or missing parts may not be eligible.

• Certain items may be marked as non-returnable or final sale.

2. How to Start a Return

To begin a return, please contact our customer support team and provide:

• Your Order Number

• The Reason for Return

Once approved, we will share instructions on how to send the items back.

3. Refunds & Processing Time

• After we receive and inspect your returned item, we will notify you regarding the status.

• Approved refunds are processed to the original payment method.

• Please allow 7–14 business days for the refund to reflect, depending on your bank or payment provider.

4. Return Shipping Costs

• If the return is due to an incorrect, damaged, or defective item, we will cover the shipping cost.

• For all other return reasons, the customer is responsible for return shipping charges.

• We recommend using a trackable shipping service.

5. Exchanges

If you wish to exchange an item, please contact us. Exchanges are subject to product availability.

6. Non-Returnable Items

The following are typically not eligible for return:

• Items marked as final sale

• Used or opened items

• Gift cards

• Personalized or custom-made products

• Hygiene-related or intimate products (if applicable)

7. Order Cancellation

Orders may be canceled before they are shipped. Once the order is dispatched, it must follow the standard return process.